FAQ

1. What do I do now that I have bought a service from a stockist?

After making your purchase at a physical store, locate the QR Code on the back of the product. This code will take you directly to our website. Visit our website, click on "Book Now" to schedule your appointment, and expect a confirmation email. We'll follow up with you shortly after. www.jacqualinesbeauty.com

2. Could you provide some information about your beauty technicians?

Our beauty technicians undergo professional training in their respective fields, ensuring the delivery of top-notch, 5-star services to our customers.

3. Can I purchase just a service from your website?

Yes, you can purchase a service directly on our website.

4. What types of services do you offer?

Currently, we provide a range of services and plan to diversify as we observe increased acceptance and demand.

5. What types of products do you offer and use?

Over the past decade, we've carefully selected products including skincare systems, scientifically-backed skincare, vitamins, beverages, and top-tier hand and foot products with more quality Australian made products where possible. 

TREATMENTS & SERVICES:

6. What treatments do you offer?

Our services include minimal waxing, manicures and pedicures, facials, and massages, primarily focusing on pampering for HER and Grooming for HIM and maintenance spa services. We also use our spa services to compliment products such as a Facial Sauna from Beurer with a LA PEAUX Facial

MANICURES & PEDICURES:

7. What is a Manicure and Pedicure?

A manicure involves the trimming, shaping, and painting of fingernails. Similarly, a pedicure is the same process, but for the feet and toes, often including a foot massage.

8. What does a manicure and pedicure do?

A manicure and pedicure is a treatment for hands and feet, offering relaxation and pampering. In some cases, it includes the use of fast-acting, results-oriented products.

PARAFFIN:

9. What is paraffin therapy?

Paraffin therapy is a deep moisturizing, skin-conditioning treatment that uses heat and moisture to enhance the skin's health. It complements pedicure and manicure treatments.

10. What does it involve?

A paraffin wax bath involves covering the hands or feet with molten paraffin wax.

FACIALS:

11. What type of facials do we offer?

We offer facials designed for all skin types, rejuvenating and refreshing the skin. We also offer facials using devices such as a Dermaroller or a LUMI Spa Device. 

12. What does a facial do?

A facial is a skincare treatment that exfoliates, cleanses, and removes dead skin cells from the face.

13. Do facial treatments work?

Our facial treatments can help refresh and brighten your skin, giving you a healthy glow and a fresh start.

MASSAGE:

14. What type of massage do you offer?

We specialize in relaxation-oriented services featuring the renowned Swedish massage, known for promoting relaxation and overall well-being.

EYEBROWS:

15. Could you please clarify the benefits of Brow Code products?

Brow Code meets our innovation criteria, offering high-performing brow styling tools and cosmetics. Their range ensures well-maintained and beautiful eyebrows. 

16. What is the difference between brow tint and brow stain?

Professional brow tints typically last 3-4 weeks, while brow stains can last up to 6 weeks, depending on factors like skin pH and aftercare.

Brow Code FAQ:

GENERAL QUESTIONS:

17. How much do your services cost?

We have a set price, just choose the service you require.

18. What do I need to prepare?

Select a room for your treatment, clear a 2x2 meter floor area for the massage table, ensure a nearby power point for waxing, and have a table for products and tools.

19. Do you offer a change of mind?

Unfortunately, we cannot provide a refund for a change of mind.

20. Jacqualine's Beauty Return Policy:

Our return policy aligns with our suppliers' guidelines. Please refer to the provided links for specific supplier product return policies; we provide return policies for Beurer products.

21. Is it safe to purchase online through Jacqualine's Beauty?

We use Shopify as our e-commerce platform, known for its reliability and security. While Shopify was reputable as of the last update in January 2022, we recommend checking for the latest reviews and security features before making any decisions.

22. About Beurer Home Health & Wellness products

Beauty

Beauty from head to toe! Our Beauty range includes beauty products for hair hand and foot care, facial skin care and hair care. Beurer is german made and have been around for 100 years. 

23. Contact

For questions concerning our online shop, your order or a return: send an e-mail to jacqualine@jacqualinesbeauty.com For warranty questions, please send your request via the contact form. We will process your request as soon as possible.

 

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